Privacy Policy Overview
How we protect your data and ensure transparency
Introduction to Our Policy
This Privacy Policy explains how doranelqis collects, uses, and protects your information as part of providing market analytics services in Australia.
We comply with the Australian Privacy Act and provide full transparency regarding your personal data, collection methods, and choices.
Personal Data Collection
We collect data only to deliver, maintain, and improve our analytical services. Your information is handled carefully and responsibly.
Personal Information Provided Directly
- • Contact details you provide, including name, email, and phone number, for service communication.
- • Company and job information submitted through our website contact forms or enquiry channels.
- • Any preferences or communication requests regarding our analytics solutions.
- • Feedback and queries shared with our analytics team for service enhancement.
- • Service requests, support cases, or registration details you submit.
Automatically Collected Information
- • Device data such as browser type, operating system, and access times gathered automatically.
- • IP address, location data, and usage logs collected for security and analytics accuracy.
- • Website navigation history to understand how you interact with our services.
- • Cookie identifiers and analytics data used for performance, as outlined in our Cookie Policy.
- • Session information to enhance website functionality and security.
Purpose and Use of Data
Your information is used exclusively to provide analytics, respond to requests, secure our platforms, and improve our reports.
- • Delivering requested analytics services and communications.
- • Contacting you to discuss your account or service details.
- • Managing technical support and ensuring client satisfaction.
- • Detecting, investigating, and addressing system or security issues.
- • Improving website functionality and user experience.
- • Analysing service use to optimise our solutions.
- • Meeting our legal data obligations in Australia.
Our Commitment: doranelqis takes privacy seriously, implementing controls and training to maintain strict protection of your personal data.
Data Sharing Policy
doranelqis does not sell your information. Sharing with trusted partners occurs only when necessary to fulfil analytics services or legal requirements.
Third-Party Service Providers
We engage reputable Australian providers for support, analytics, hosting, and technical delivery.
Legal and Regulatory Obligations
We comply with applicable laws requiring personal data access or disclosure.
Anonymous Statistics
Aggregate reports may be used for improvement, but no personal identification is included.
Your Privacy Rights
You have the right to access, correct, request deletion, or limit use of your data. Contact us to exercise your privacy rights at any time.
- • Access your personal information on request at no charge.
- • Request correction of inaccurate or incomplete information held about you.
- • Ask for deletion of your personal data when it is no longer necessary.
- • Obtain a copy of your information in a portable format.
- • Object to processing in certain circumstances, where permitted by law.
- • Request restrictions on use of your data in specific cases.
To exercise your rights, contact us using the details provided below. We respond promptly in line with privacy law.
How We Safeguard Data
We apply technical and organisational controls to mitigate security risks and handle information alignment with Australian standards.
Technical Measures
- • Network security protocols, including encryption during data transit and storage.
- • Automated monitoring systems to detect unauthorised or suspicious activity.
- • Routine vulnerability assessments and patch management on our servers.
- • Access controls with audit trails to monitor data handling activities.
Organisational Measures
- • Staff training and confidential information policies for all analytics team members.
- • Regular privacy reviews and compliance audits of our processes.
- • Limiting internal access to data based on job necessity and client permissions.
- • Disaster recovery and response plans for data breaches or outages.
How Long We Keep Data
Personal data is retained only as long as necessary for reporting and support, unless required by law.
- • Kept for the life of your analytics account.
- • Analytical usage records retained to inform future support.
- • Email and chat records kept for service improvement.
- • Transaction data retained to comply with Australian regulation.
- • Minimal marketing data retained; no unsolicited marketing is conducted.
You may request deletion once your relationship with us ends.
International Data Transfer
Data is stored in Australia, but may be processed abroad by partners if required for support or legal purposes.
- • Transfers occur only under strict legal safeguards.
- • Partners must comply with privacy laws and data handling contracts.
- • Whenever possible, anonymised or minimal data is transferred overseas.
- • Contact us for more details on specific transfer scenarios.
Use of Cookies and Tracking
We use only essential and analytics cookies to improve service delivery, as described in the Cookie Policy.
Cookie Types Used
- • Needed to operate basic site functions and maintain session security.
- • Improve website speed, response, and error tracking.
- • Enable user preferences and adapt analytic dashboards.
- • Support reporting dashboard display and interactive tools.
Visit your browser settings to manage or disable cookies at any time.
How We Update This Policy
We may occasionally update this Privacy Policy. Major changes will be clearly communicated for transparency.
- • Notices on the website to alert users of updates.
- • Emails or messages to registered clients when changes affect you.
- • Highlighting key sections that have been revised.
- • Providing the date of last update on this page.
Check back regularly or contact us for clarification.
How To Contact Us
To ask questions or exercise your rights, use the details below. We are ready to respond to privacy concerns.
doranelqis
265 King Street, Newcastle, NSW 2300 Australia
Phone: +61-8-7421-8237
Email: content@doranelqis.com
Last updated November 2, 2025
This policy is effective from November 2, 2025